HP Service is the only available solution. If you didn't use any of the ProtectTools or Sparekey applications, then the service will remove the password and enable its usability. But if you did use Sparekey and don't remember the answers to the security questions, most likely you'll need a new motherboard for the laptop as this password cannot be unlocked by the HP Service.
HP Service is the only available solution. If you didn't use any of the ProtectTools or Sparekey applications, then the service will remove the password and enable its usability. But if you did use Sparekey and don't remember the answers to the security questions, most likely you'll need a new motherboard for the laptop as this password cannot be unlocked by the HP Service.